Shipping 

We Ship exclusively to the UK including Northen Ireland

For any other countries please Visit https://www.bernarddelettrez.com

We exclusively ship by Royal Mail Special Delivery Guaranteed® 

Shipping Costs:

Standard ( 2-4 business days) £6.35

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For any destination not mentioned on the list, or other shipping enquiries please email: bernarddelettrezuk@gmail.com

 

We ship most of orders within 2 business days from date of purchase. Orders are not delivered/processed on weekends or holidays. Please note that customs fees and any taxes associated with the purchase are responsibility of the customer.

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Refunds & Returns​

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YOU CAN RETURN ANY ITEM PURCHASED ON BERNARDDELETTREZ.COM WITHIN 14 DAYS OF THE DELIVERY DATE. WE CURRENTLY ARE ABLE TO ACCEPT RETURNS ONLY FROM ITALY AND EU UNION COUNTRIES.

FOR INSTRUCTIONS ON HOW TO PLACE A RETURN PLEASE SEND US AN EMAIL TO: store@bernarddelettrez.com

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PLEASE DO NOT, UNDER ANY CIRCUMSTANCES RETURN AN ITEM WITHOUT HAVING CONTACTED US FIRST, OR USING A POSTAL SERVICE DIFFERENT THAN WHAT WE SUGGESTED. IF THIS HAPPENs, WE WILL DENY ANY RESPONSIBILITY ON LOST PACKAGES AND YOUR REFUND MAY BE DENIED.

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PLEASE NOTE THAT UNWANTED ITEM(S) HAVE TO BE RETURNED UNDAMAGED, UNWORN AND IN THEIR ORIGINAL PACKAGING AND SHIPPED BACK TO US AT YOUR OWN EXPENSE. WE RECOMMEND TO USE SPECIAL DELIVERY SERVICE PROVIDING US WITH THE TRACKING NUMBER AND INSURED TO ITS APPROPRIATE VALUE AS THE GOODS ARE UNDER YOUR RESPONSIBILITY UNTIL WE RECEIVE THEM. DUE TO THE HANDMADE NATURE OF OUR JEWELLERY, ITEMS MAY VARY SLIGHTLY TO THE ONES SHOWN IN THE PHOTOGRAPHS. WE HAVE MADE ALL NECESSARY EFFORTS TO SHOW AND DESCRIBE THE COLORS OF OUR JEWELLERY, HOWEVER AS COMPUTER SCREENS VARY, WE CANNOT GUARANTEE THE FULL ACCURACY OF ANY COLOR.

THANK YOU FOR YOUR UNDERSTANDING.

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